[VIDEO SERIES] Part Four: How to create a Virtual Incident Respond Center using Webex

How can you present your incident response to the entire organization? Let’s say your team is spread across different locations. Inter-officecommunications accommodating various locations simultaneously–not even counting the complications broughton by COVID-19–have always been tricky to work around.

Webex Event Center is a way to present pertinent information in a simple and efficient manner.

Our previous video covered continuing collaboration after the Webex meeting which allowed the IR team finalize the IRC reply document before presenting it the rest of the organization.

This session will show you how to create a Webex Event to share IRC responses across your organization, no matter where they may be located. Let’s watch!

*Music Credit: www.bensound.com*

Part 4 IRC Video script:
Internetwork Engineering welcomes you to How to Use Webex for a Virtual Incident Response Center.

This is the fourth part of our 4-part series. This session is about creating an event on Webex to share the IRC response.

John used Webex Teams to collaborate and finalize the response document in our previous session.

Once the IRC team has completed the response documentation. John informs the CEO via Webex Teams about the Response document.

Now, the CEO wants to address the entire company about the response. John creates a Webex event using the Webex portal for the CEO and the 900 staff members.

John logs in to the portal via his browser. He then selects the event link. John clicks on the “schedule an Event” link to create the event.

He enters the event title, and then selects the date/time from the website. John chooses the appropriate time zone for each attendee because the company spans many time zones.

To inform the attendees about the purpose of the meeting, a description is added.

John creates a password for each panelist to protect the meeting from uninvited visitors.

John clicks on the “create invitation” button to send the invites. For larger events, this could be done via a CSV file import. John will return to this topic when the list has been completed.

Next, John clicks the Create Invitation List for Panelists button. The IRC response team will be present at the event as panelists to answer questions from attendees. John submits the event details and selects who should receive the invitations.

John, as the host of the meeting will receive a different email than the rest of the attendees. His email will contain a button to launch the event. This will be required before anyone can join the event.

Panelists will receive a separate email than regular attendees. John will create a panelist password for the panelist email. To join the event, the panelist email will contain a green Join button. The button contains the event password embedded so that they don’t need to enter it.

An email will be sent to the attendees inviting them to join the event. The invite will include a green button to join the event, with the password embedded. Everyone connects to the event by clicking the green join button.

John can see all panelists on the Webex event. John and the panelists can also see and control the audio for general attendees. They can mute or unmute any or all of the attendees.

Attendees can use the Q&A panel to ask questions during the event. The panelists will then be able to answer questions in the Q & A panel or relay them to the speaker for live answers.

We are grateful that you watched our video.

We are available to help you with your Webex environment. Please email us at [email protected], or call us at 7045405800.

Webex: Get Started
Are you ready to share your incident response with the entire organization? You can easily create a Webex Event to invite everyone. IE currently offers a free 90-day corporate trial if you need a Webex account that can accommodate more than 10 users.

You have a Webex subscription and are not sure if it is being used to its full potential. We offer Webex Adoption Services! We can help you with the initial deployment and end-user education!

Visit our Business Continuity Resource Page for more resources.